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      07-10-2014, 01:52 PM   #1
Shmouzer
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Loaner Policies

Brought my BMW in for service and to fix the ac which stopped working for unknown reasons and to fix three recalls on the car. They were very helpful and even said I could get a loaner. After a while they said I can't get a loaner and I would have to instead get a rental from them. They said because I was under 25 that their insurance "wouldn't cover me". Is this true or is the policy different from dealer to dealer. I read another dealers site saying anyone over 21 can get a loaner.

Help? Thanks.

Edit: Don't want to bad mouth them because they were helpful and if that's their policy then I can't argue with it, but I'm now driving a VW Passat with and engine that jerks every time I tap the gas. I just think it's unfair to me? If it's the policy then there nothing I can do, but I'm not naming the dealer in good faith that they aren't just screwing me because I hadn't bought my car at their dealership.

Also, this is in NYC.
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      07-10-2014, 09:21 PM   #2
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I have heard of this happen in the past. Every dealership is different.
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      07-19-2014, 08:17 AM   #3
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Im under 25 and got a loaner every single time, albeit it was always a jersey dealer. NY might not be as friendly
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      07-24-2014, 06:20 AM   #4
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When I had my 2 MB's I was given a rental (no charge) based on my insurer being Gieco
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      07-29-2014, 06:39 AM   #5
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Quote:
Originally Posted by Shmouzer View Post
Brought my BMW in for service and to fix the ac which stopped working for unknown reasons and to fix three recalls on the car. They were very helpful and even said I could get a loaner. After a while they said I can't get a loaner and I would have to instead get a rental from them. They said because I was under 25 that their insurance "wouldn't cover me". Is this true or is the policy different from dealer to dealer. I read another dealers site saying anyone over 21 can get a loaner.

Help? Thanks.

Edit: Don't want to bad mouth them because they were helpful and if that's their policy then I can't argue with it, but I'm now driving a VW Passat with and engine that jerks every time I tap the gas. I just think it's unfair to me? If it's the policy then there nothing I can do, but I'm not naming the dealer in good faith that they aren't just screwing me because I hadn't bought my car at their dealership.

Also, this is in NYC.
true for all NY dealers, when i was 19 i bought a new volvo and was considering suiting the dealer for refusing giving me a loaner. they ended up paying for the same car from a rental place but still very frustrating
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      07-29-2014, 09:37 AM   #6
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Quote:
Originally Posted by Shmouzer View Post
but I'm now driving a VW Passat with and engine that jerks every time I tap the gas. I just think it's unfair to me?
It's only temporary. Of course they'd rather you pay for the loaner than them. Ask for a copy of their "policy".

Last edited by G30 B58; 07-29-2014 at 11:17 AM..
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      08-01-2014, 02:21 PM   #7
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Quote:
Originally Posted by Shmouzer View Post
Brought my BMW in for service and to fix the ac which stopped working for unknown reasons and to fix three recalls on the car. They were very helpful and even said I could get a loaner. After a while they said I can't get a loaner and I would have to instead get a rental from them. They said because I was under 25 that their insurance "wouldn't cover me". Is this true or is the policy different from dealer to dealer. I read another dealers site saying anyone over 21 can get a loaner.

Help? Thanks.

Edit: Don't want to bad mouth them because they were helpful and if that's their policy then I can't argue with it, but I'm now driving a VW Passat with and engine that jerks every time I tap the gas. I just think it's unfair to me? If it's the policy then there nothing I can do, but I'm not naming the dealer in good faith that they aren't just screwing me because I hadn't bought my car at their dealership.

Also, this is in NYC.
Usually it's a dealer to dealer policy. But most should be fine if you're over 21 GIVEN that the car is in your name. If it's not in your name, then you have to be over 25. That's the policy from 3 of my different bmw dealerships
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