BMW 1-Series Forum (F20) 135i - 1Addicts.com > BIMMERPOST Universal Forums > General BMW News and Cars Discussion > HELP! Warranty Voided?
Post Reply
 
Thread Tools Search this Thread
      01-19-2010, 12:44 PM   #1
ceenik
Private First Class
14
Rep
188
Posts

Drives: 07 e92 335i
Join Date: Oct 2009
Location: Miami

iTrader: (1)

Exclamation HELP! Warranty Voided?

So, my car was taking longer than usual to crank and I bring it in to BMW so they can take a look. My service advisor said the battery was weak and they charged it.

I get my car back, two days later it will not start up again. I have to call BMW roadside assistance and get it jump started, once they do that I am driving home and I smell SMOKE! I pop my trunk and open the battery case, smoke is literally coming from behind my battery. I park up and have the car towed to BMW.

My service advisor calls me and says that the wire running from the battery to the front of the car is FRIED and the car was in a collision before so it will void my warranty and I have to pay $2,500

I just left Vista BMW in Coconut Creek, FL and spoke to the service manager, I told him my story and he said it didnt make much sense that he will look into it.

My question to you is : Can my warranty REALLY be voided if it is an electrical issue and the damage to the car was only cosmetic when it was in a collision???
Appreciate 0
      01-19-2010, 01:15 PM   #2
Kyosho
Lieutenant
Kyosho's Avatar
United_States
11
Rep
568
Posts

Drives: 991.2 GT3 // Panamera Turbo
Join Date: Jun 2007
Location: Irvine CA

iTrader: (4)

To me it just sounds like they dont want to fix it.
Good luck with everything.
__________________
Understeer is when you hit the wall with the front of the car and oversteer is when you hit the wall with the rear of the car. Horsepower is how fast you hit the wall, torque is how far you take the wall with you."
Appreciate 0
      01-19-2010, 01:47 PM   #3
b0bab0i
Major
21
Rep
1,038
Posts

Drives: 03 TiAG z4 3.0i w/ hardtop
Join Date: Feb 2008
Location: SoCal

iTrader: (0)

Doesn't seem like the collision was only cosmetic now.

And was your car in an actual collision?

Try going through insurance from the same claim that you had during the accident?
Appreciate 0
      01-19-2010, 02:09 PM   #4
ceenik
Private First Class
14
Rep
188
Posts

Drives: 07 e92 335i
Join Date: Oct 2009
Location: Miami

iTrader: (1)

Quote:
Originally Posted by benmoooon View Post
Doesn't seem like the collision was only cosmetic now.

And was your car in an actual collision?

Try going through insurance from the same claim that you had during the accident?
The collision was before i purchased the car =[ . I think they just don't want to fix it
Appreciate 0
      01-19-2010, 02:16 PM   #5
ceenik
Private First Class
14
Rep
188
Posts

Drives: 07 e92 335i
Join Date: Oct 2009
Location: Miami

iTrader: (1)

Anyone know the escalation process?

Who is above the service manager that i can speak to? Maybe i can take this to the corporate level.
Appreciate 0
      01-19-2010, 02:26 PM   #6
F32Fleet
Major General
F32Fleet's Avatar
United_States
1326
Rep
7,666
Posts

Drives: 2015 435i
Join Date: May 2005
Location: Southeastern US

iTrader: (0)

#1 Relax. #2 Wait for the Service Manager to get back with you.
Appreciate 0
      01-19-2010, 02:42 PM   #7
6-speed
uber wide
6-speed's Avatar
Canada
1
Rep
19
Posts

Drives: 06' 330i 6-speed sports pack
Join Date: Jan 2010
Location: Vancouver, Canada

iTrader: (1)

Send a message via MSN to 6-speed
The only time your warranty will be void is if the car has been deemed a "total loss". Once the car has a rebult status the warranty is no longer valid. Hope this helps!
Appreciate 0
      01-19-2010, 02:44 PM   #8
ceenik
Private First Class
14
Rep
188
Posts

Drives: 07 e92 335i
Join Date: Oct 2009
Location: Miami

iTrader: (1)

Thanks Guys
Appreciate 0
      01-20-2010, 10:59 PM   #9
M3 vert
Lieutenant Colonel
M3 vert's Avatar
Canada
47
Rep
1,804
Posts

Drives: F10 M5, E93 M3, '12 750ix
Join Date: Dec 2008
Location: Everywhere...

iTrader: (0)

Quote:
Originally Posted by Socom View Post
#1 Relax. #2 Wait for the Service Manager to get back with you.
+ 1

and where did you buy the car, im assuming not from a BMW store?

and make the selling dealer aware of the problems you are incurring with the warranty issues, see if hes willing to compensate.

If all else fails then call BMW customer service and escalate it to BMW NA... but for now sit tight and wait for that magic call
Appreciate 0
      01-20-2010, 11:12 PM   #10
dragon1761
Lieutenant
dragon1761's Avatar
United_States
54
Rep
527
Posts

Drives: 128i SGM 08; 328i AW 14
Join Date: Dec 2008
Location: Arcadia, CA

iTrader: (0)

From my understanding BMW warranty only fixes certain issues that is deemed manufacturer's defect from normal use. If your car has been in an accident before, then the warranty would not cover the problems that you are incurring now. Hence the reason why you dont buy second hand and you dont buy a car thats been in an accident.
Good news is this. If you purchase it off the BMW lot as certified used Car, then the warranty should cover your car. Hence the reason they charge more than other private seller/ and other non BMW car lots.
Appreciate 0
      01-21-2010, 12:52 AM   #11
M3 vert
Lieutenant Colonel
M3 vert's Avatar
Canada
47
Rep
1,804
Posts

Drives: F10 M5, E93 M3, '12 750ix
Join Date: Dec 2008
Location: Everywhere...

iTrader: (0)

Quote:
Originally Posted by dragon1761 View Post
From my understanding BMW warranty only fixes certain issues that is deemed manufacturer's defect from normal use. If your car has been in an accident before, then the warranty would not cover the problems that you are incurring now. Hence the reason why you dont buy second hand and you dont buy a car thats been in an accident.
Good news is this. If you purchase it off the BMW lot as certified used Car, then the warranty should cover your car. Hence the reason they charge more than other private seller/ and other non BMW car lots
.
in A NUTSHELL...the greatest piece of advice ever on car purchasing

Appreciate 0
      01-21-2010, 01:35 AM   #12
Andrew@ET
Brigadier General
124
Rep
4,038
Posts

Drives: Red thing
Join Date: May 2007
Location: Earth

iTrader: (9)

Here is my advise RUN TO BRAMAN BMW !
Appreciate 0
      01-21-2010, 03:13 AM   #13
CATCH_M3
Lieutenant
57
Rep
471
Posts

Drives: 2008 BMW M3
Join Date: Dec 2009
Location: Toronto

iTrader: (1)

good luck! More likely than not they will do something to help you
Appreciate 0
      01-21-2010, 09:06 AM   #14
ceenik
Private First Class
14
Rep
188
Posts

Drives: 07 e92 335i
Join Date: Oct 2009
Location: Miami

iTrader: (1)

Thanks for all your help guys, apparently the people who did the bodywork on the car did something wrong to cause this failure. I spoke to the service manager and he said I can probably sue for liability issues, the wire running to the batter was causing friction against something and the car could of literally set on fire. I am not sure what to do at this point, i'm going to call BMW customer service and see if i can escalate.
Appreciate 0
      01-21-2010, 09:08 AM   #15
ceenik
Private First Class
14
Rep
188
Posts

Drives: 07 e92 335i
Join Date: Oct 2009
Location: Miami

iTrader: (1)

Quote:
Originally Posted by M3 vert View Post
+ 1

and where did you buy the car, im assuming not from a BMW store?

and make the selling dealer aware of the problems you are incurring with the warranty issues, see if hes willing to compensate.

If all else fails then call BMW customer service and escalate it to BMW NA... but for now sit tight and wait for that magic call
I bought the car from Braman Honda in LakeWorth, FL.
Appreciate 0
      01-21-2010, 09:16 AM   #16
Nawaaz
Brigadier General
United_States
191
Rep
4,643
Posts

Drives: .
Join Date: Apr 2009
Location: .

iTrader: (0)

Hope you get this issue resolved, ceenik.
Appreciate 0
      01-21-2010, 09:32 AM   #17
ceenik
Private First Class
14
Rep
188
Posts

Drives: 07 e92 335i
Join Date: Oct 2009
Location: Miami

iTrader: (1)

thanks Nawaaz
Appreciate 0
      01-23-2010, 11:32 AM   #18
dls_tech
New Member
0
Rep
9
Posts

Drives: 05 325i
Join Date: Jan 2010
Location: Everett WA

iTrader: (0)

If it was a problem from a collision then call the insurance company that paid for the repairs. They WILL pay for it. I worked at a body shop for a while and customers made up the most random things about their cars and the insurance had to pay for it if it was reasonable. And if you get a paper from the dealer saying it's collision related then they really have no choice
Appreciate 0
Post Reply

Bookmarks

Tags
warranty

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off



All times are GMT -5. The time now is 04:57 AM.




1addicts
Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2019, vBulletin Solutions Inc.
1Addicts.com, BIMMERPOST.com, E90Post.com, F30Post.com, M3Post.com, ZPost.com, 5Post.com, 6Post.com, 7Post.com, XBimmers.com logo and trademark are properties of BIMMERPOST