Quote:
Originally Posted by SteveC
I doubt that's helping your cause very much. If they see you're not interested, why would they engage? If you want this fixed there's going to be some discussion about what's normal and acceptable, and what's not.
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If they admit they can't do anything, what's the purpose of further discussion? Spending time? Or proving they claim wrong as there's still something they can do: soothing.
Another way to find out if the clonking issue is so very common could be test driving.
IMHO, "if you want it fixed" you should look for a(nother) service that is capable of proper diagnostics and fixing. This can be much simpler than proving to these people they underestimate themselves and giving them too many chances to learn by trying.