In case you really don't know, your car is a F20 (5 doors).
Regarding the
BMW website, if it tells you your VIN "could not be found" it's strange.
If it just reports an error it can mean your car is not "eligible" for this way of software update (or the service is not available
). Your picture mentions "automatic map update" - this might mean you should use "
over-the-air (OTA) software updates" or a BMW application on your phone.
If nothing works and you still mind your car's software, address an official dealer/service, indeed. They might tell you something interesting, like you don't have a NBT Evo ID6.