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Originally Posted by No one
If they admit they can't do anything, what's the purpose of further discussion? Spending time? Or proving they claim wrong as there's still something they can do: soothing.  . |
Because they're not admitting there's nothing they can do.....they're choosing to do nothing because its difficult, hard to find and in their opinion, not dangerous
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Originally Posted by No one
Another way to find out if the clonking issue is so very common could be test driving..
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If it happens with 1:100 cars, that's an awful lot of test driving you'd need to do to find even 2 examples of the problem. Some problems only show up once there's thousands of production units in the field and a small proportion exhibit similar problems
Quote:
Originally Posted by No one
IMHO, "if you want it fixed" you should look for a(nother) service that is capable of proper diagnostics and fixing. This can be much simpler than proving to these people they underestimate themselves and giving them too many chances to learn by trying.
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Every authorized dealer has the tools and trained technicians to fix this problem. This is simply a negotiation about whether something tricky, difficult to find and probably benign gets fixed under warranty.
Some faults are really only 'cosmetic' or 'annoying' like a squeak or a rattle but can be damned difficult to trace and fix. So dealers tend to filter their customers into those who'll accept the problem as 'normal' and those who won't.