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I also had the same problem, bought of eBay, don't always think they are accurate with there information, said it worked on IOS, which it didn't, and also Android, so got out an Android tablet of my daughters, it worked fine. So i contacted the sender told them they told lies and it doesn't work on IOS, they refunded it and told me to keep it, but then they don't want poor feedback on the website. So i would contact the sender, also don't op for one of the cheaper vgate's, like i did initially, make sure you spend between £20 and £30.
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