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      11-09-2014, 02:46 PM   #3
SpokenHands
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Drives: AMG GTC + RR Velar + 640d GC
Join Date: Jan 2010
Location: Warwickshire, England

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BMW main dealerships have improved transparency and ways of dealing with customers a great deal, and one particular area is how they treat women. While there is always room for improvement, my wife reports she is not patronised, the dealership explains patiently what needs servicing, how much time it will take, how much it will cost and gives a written quote if requested should she wish to discuss it with anyone else.

Main dealers tend to be better than franchised dealers and independents. If you feel you have not been treated well, ask to speak to the dealer principal immediately. If thus does not sort out the issue, write to BMW UK customer services setting out your case clearly and factually.

You will need to state your issues with your car in a clear manner, show your car is maintained under warranty and has not had any unauthorised modifications, and it would be in your interest not to make self-disparaging remarks without cause. It is not helpful if you cannot describe coherently what the chronology of events and issues on your car has been, what actions have been taken already, what the recurring issues are, and importantly, what you want to achieve now? Please think about these 4 things (write them down if it helps) so you can make the most of any conversations with BMW UK or the dealership.
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Current: 2018 Range Rover Velar First Edition D300 HSE + 2018 AMG GT-C Coupe + 2013 6 Series BMW GranCoupe (October)
Retired: 2016 AMG-GTS Coupe, 2013 & 2012 Maserati GranTurismo MC Stradale,2016 3-Series Touring, 2009 5 Series GT, 2007 BMW M5, 2012 & 2006 BMW 1 Series
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