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      03-03-2016, 10:40 PM   #89
BlackDahlia
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Quote:
Originally Posted by PodDoc
My dealer is on here, but i feel like my previous dealer was better. I moved to the new dealer because my CA moved there.
My dealer is on here too, and I'm not too happy about them. I hear better things about another dealer in town that I might try instead.
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      03-04-2016, 12:04 AM   #90
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No NV dealers listed. Shocker.
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      03-04-2016, 10:58 AM   #91
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Quote:
Originally Posted by dvno
Quote:
Originally Posted by kenzine View Post
Bmw of San Antonio?? Everyone from here avoids this dealership and goes to bmw of Austin but :
Agreed. Good to see the Austin dealership up there.
I haven't been to the Austin dealership, but when I'm ready to buy my M, that's what I'm thinking I'm going to do. My experience with San Antonio dealership has been frustrating. How is the Austin dealership, I believe they even have some Dinan parts?
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      03-04-2016, 11:57 AM   #92
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No South Florida dealers?? Not a shocker.
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      03-04-2016, 06:57 PM   #93
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As a Long Islander who shopped most of the local dealers:

I got my first car from BMW of Freeport, the experience was generally good but their finance guy and sales manager tried slipping nearly $1500 in extra charges in hoping I wouldn't notice. I also had a particularly bad experience with their service department, along with a tech who tried denying my service based on some bogus claims.

Rallye - I tried buying my first car from their and the CA also gave me bogus info (which was easily validated on the forums). I went back a second time 3 years later when I was looking into my second car and they also gave me bad info regarding doing a Euro Delivery. Wound up going to Oyster Bay BMW which does very low volumes it seems, but I was generally happy with.

BMW of Smithtown I went to before purchasing my first car, the CA literally laughed at me when I told him I was willing to pay $500 over invoice for the car I wanted to order. I walked out and he called me 2 hours later asking for my business back.

Obviously you can't rely on individual experiences to sum up the whole story, but man 1 or 2 cocky SOB's really ruin the experience for you when you're about to drop $50k+ on a purchase.
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      03-05-2016, 07:15 AM   #94
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Quote:
Originally Posted by SakhirM4 View Post
BMW of San Antonio is under whole new management and staff. They are making a huge turn around!!
Shoot, they have been under new management 10 times in the last 10 years.
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      03-05-2016, 08:06 AM   #95
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My dealer is BMW West in Houston. Their reviews are pretty mixed, but I had a great experience. My son and I bought two CPOs the last day of 2015, my 528i and his 328i, amazing deals and our sales rep Jared Wiiard was excellent. They moved into a new building in 2015 and it is very cool, no sales desks, just open areas with chairs and TVs, and the sales team has iPads with all the info.

I've only had one maintenance procedure done and it too was painless. Wouldn't be surprised to see them on here next year.
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      03-05-2016, 10:00 AM   #96
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Originally Posted by TT3 iN NyC
Where's Rally BMW? :
Word!!!
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      03-06-2016, 11:49 AM   #97
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      03-07-2016, 09:38 AM   #98
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Quote:
Originally Posted by Frank851
No South Florida dealers?? Not a shocker.
Yep. Lately, the Florida stores are pretty bad. I have good luck at Coggin BMW in South Florida, but they have yet to make the list.
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      03-07-2016, 03:57 PM   #99
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Quote:
Originally Posted by Jason
Attachment 1374398
32 BMW dealers honored as Centers of Excellence

Woodcliff Lake, NJ – March 2, 2016 BMW of North America, LLC is announcing its annual Center of Excellence honors. We are pleased to award these 32 dealers as 2016 Center of Excellence winners. As a result of each Center’s excellent performance and outstanding service in 2015, BMW of North America has continued its success in the luxury automotive industry.

The dealers are measured against their peers on 11 Key Performance Indicators which include, Customer Orientation, Aftersales and Sales data. The data is then calculated to award the top 9% of the 340 BMW dealers based on their 2015 performance.

“It is both a great achievement and honor to be chosen as a Center of Excellence and I heartily congratulate this year’s winners on their accomplishment,” said Ludwig Willisch, President and CEO, BMW of North America. “In our business, nothing is more important than customer loyalty and these centers have proven they know how to delight their customers and keep them coming back. I hope they will proudly display their COE recognition and then enjoy the rewards.”

2016 Center of Excellence Award Recipients (listed below are in alphabetical order)
BMW Concord, Concord, CA
BMW of Anchorage, Anchorage, AK
BMW of Austin, Austin, TX
BMW of Cape Cod, Hyannis, MA
BMW of Catonsville, Baltimore, MD
BMW of Freeport, Freeport, NY
BMW of Gainesville, Gainesville, FL
BMW of Honolulu, Honolulu, HI
BMW of Meridian, Meridian, MS
BMW of Murrieta, Murrieta, CA
BMW of Nashville, Nashville, TN
BMW of Ontario, Ontario, CA
BMW of San Antonio, San Antonio, TX
BMW of Sudbury, Sudbury, MA
Center BMW, Sherman Oaks, CA
Crevier BMW, Santa Ana, CA
Dave Walter, Inc., Akron, OH
Flemington BMW, Flemington, NJ
Hendrick BMW, Charlotte, NC
Hilton Head BMW, Bluffton, SC
Karl Knauz Motors, Lake Bluff, IL
Long Beach BMW, Signal Hill, CA
Momentum BMW, Houston, TX
Pacific BMW, Glendale, CA
Rick Hendrick BMW Charleston, Charleston, SC
Rusnak BMW, Thousand Oaks, CA
Schomp BMW of Highlands Ranch, Highlands Ranch, CO
South Shore BMW, Rockland, MA
Steve Thomas BMW, Camarillo, CA
Sun Motor Cars BMW, Mechanicsburg, PA
United BMW of Gwinnett Place, Duluth, GA
Weatherford BMW, Berkeley, CA
Where is Classic BMW in Plano TX? Can't believe they didn't make the list especially with how much ///M Performance and Dinan parts are installed on customers cars...There service is outstanding as to there sales, both new and used... Hmm...makes me wonder...
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      03-07-2016, 07:12 PM   #100
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I received an amazing deal on my M4 ED from Schomp BMW but the customer service was very subpar. My CA was not greatest communicator and seemed to not care.
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      03-08-2016, 08:25 PM   #101
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Quote:
Originally Posted by M_Dave
I received an amazing deal on my M4 ED from Schomp BMW but the customer service was very subpar. My CA was not greatest communicator and seemed to not care.
Same here. I have a feeling they make all their money on service, not sales. They screwed me pretty badly when I could have had the problem fixed for under 1k
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