[ttimbo]

I would find that lack of customer care quite unacceptable from my BMW dealer, regardless of whether it is a warranty issue, and would certainly cite the poor care as a reason I might contemplate other brands for my next car. Warranty costs are paid by the factory, not the dealer...albeit the factory pays the dealer set rates for their labour, which is lower than the dealer will charge you.

How many BMW dealerships are there in Taiwan? If only one, then it is acting as a monopoly - 'fat and happy', as we would say - with customer care a low priority, obviously.