Quote:
Originally Posted by Red Bread
It's just contracted through AAA, it's not like BMW has dedicated roadside of their own. I'd assume that for whatever reason, AAA coverage is lax in your area.
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Sadly, no.
BMW Roadside pays way less than AAA, so the pool of responding tow truck drivers is much shallower, and trending towards desperate.
Quote:
Originally Posted by moabite
[...]Long story short:
1 - Pressed SOS button for a tow around 630PM on a weekday in Chicago (not Alaska), tow did not arrive until 930PM. [...] we (myself and Roadside) have no clue if it was on a flatbed for the initial tow to overnight storage. Dealer claims to be running some diagnostics to determine an improper tow while it is in for repairs. [...] I complained to BMWNA about the wait time and the tow debacle / Mickey Mouse organization of their Roadside service. Their resolution was $100 which I found awkward and insulting.
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I don't see anything insulting about $100, especially if there is no evidence or damage from any improper towing.
Yes, the wait was longer than ideal, but $100 should be enough to buy a few bottles of wine to get over that.
The fact that you went through all this trouble even though the car had only minor damage and was derivable - that's the crazy part.
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