[particulardude]

My first and only long post here was my intro. I always thought my second would be about European delivery or my first M car. Unfortunately it’s this...

I was rear-ended a couple of weeks ago. Great news is everyone is okay. Good news is damage is minor. Bad news is I had a poor experience with BMW Roadside. Terrible news is I received a pathetic resolution from BMWNA.

Long story short:

1 - Pressed SOS button for a tow around 630PM on a weekday in Chicago (not Alaska), tow did not arrive until 930PM.

2 - First tow no showed. Second understood I had been waiting a long time so sent a regular truck to complete paperwork and wait with the vehicle for their flatbed to arrive. Roadside instructed me to leave the keys w/ tow truck driver.

3 - Auto texts for tow alerts from Roadside continued to come in for an hour after I left my vehicle with the small truck. Roadside had no idea where my vehicle was until late the next morning. They still don’t know if it was a tow scam or the second tow company took it upon themselves to send a non-authorized tow company. As a result, we (myself and Roadside) have no clue if it was on a flatbed for the initial tow to overnight storage. Dealer claims to be running some diagnostics to determine an improper tow while it is in for repairs.

4 - I complained to BMWNA about the wait time and the tow debacle / Mickey Mouse organization of their Roadside service. Their resolution was $100 which I found awkward and insulting.

Upon searching I see long waits for Roadside are not uncommon. Fairly disappointing. I would expect premium service to go along with the premium vehicle we all pay for. Any feedback on the situation would be much appreciated.