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I am going to see what they say today first, then i will get a solicitors letter stating the facts and my offer to take straight back down for them to view. One thing i did notice is that they have filled it with a touch up pen which in the eyes of the law could be seen as admittance of liability, mistake on their behalf?
It is starnge as the damage is only a few mm long but they are saying that it needs a full respray!!
I also had a discussion with the service guy as i have a bird lime stain on the bonnet which shoud come off/out as it has had the supaguard coating, his reply has it had the coating? well it will polish out.
Is there any way of testing if it has had the coating at all? even a certificate of application would help.
I am having doubts now that the car has been coated at all and in some ways regret buying the car as good as it is, maybe a bad dealer? Ford would and have beaten BMW for customer services hands down, i have had 3 new fords over the last 7 years.
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