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That place is basically dealership equivalent to amateur hour. I've been there for car sales and parts and every time it's below expectation. Keep in mind my expectations when working with a dealership is already extremely low, so you pretty much need to put in overtime to go below those expectations.
For parts had the exact same experience. Got a quote over the phone, said I would pick it up, showed up and price was different. I believe we call this classic bait and switch. For car sales it was even more of a circus than usual, including being told that "we don't normally allow test drives on Sunday, but I like you and am willing to make an exception if you are willing to buy a car". Same salesman then would text me quotes for a m4, even though we test drove a m235i.
Your assessment is 100% right. Do yourself a favor and stay away.
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