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Not to good to be true, I'm sure many people do take advantage of the policy, and you have to be the original owner of the car to exchange the item. For example, I replaced the brakes and rotors on my e46 from their kit online, and I was able to return my old brakes and rotors. I was shocked,great policy, just not many people take advantage of it. I couldn't imagine returning oil, or even spark plugs, but many parts will outlast the owner which is why many people don't take advantage of it.
It's the only website I use now.
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