Was the vehicle an early production F20? If not, then I would bet this vehicle suffered some in transit damage and was repaired at he VDC or damage occurred at the dealer and was repaired by the dealer body shop. Not all the in transit damaged cars are sent to dealer pool car stock, some are sold as new if the damage is below x%. Still the repairs are usually indistinguishable. As for missing trim spec or electronic features this is typical of an early production car. Lastly, that's the the type of customer service you get in SA...pay an arm and a leg for the car, get no after sales service.
2011 E90 335i M-Sport 6MT Alpine white - saddle brown
2005 Toyota 4Runner 4WD Sport Edition Silver